Diablo 2 Resurrected:

When placing your order you can either create a customer account or simply checkout as a guest and look up your order details via the Order Tracking Form. It is not required to mention your battletag.

As soon as your In-Game Item Services are ready for pickup we will notify you by email for a Face2Face Delivery (Only on PC & Nintendo Switch). Once you received our notification please contact us via livechat at the below right corner and let us know your Order ID to proceed with the delivery. When opting for a Nintendo Switch Delivery please leave a short message on chat so we can prepare accordingly.

Deliveries currently take couple minutes - a few hours. But usually not more than 24 hours.
In the case you should not hear back from us within more than 24 Hours, please contact us to check the progress of your order.


Diablo 4:

When looking for D4 Items you can either opt for a customer account to keep an order history or go straight with the guest checkout and track the progress via email and within the Order Tracker.

Immediately when your order is ready for pickup we will notify you by email to connect with our warm live chat support to deliver your items.

Please mention your invoice/order id and your battletag when contacting us.

Usually deliveries do take a few minutes to a few hours but generally not more than 24 hours.

In any situation you should not hear from us longer than 24 hours please leave us a message to track the progress of your order.


Diablo 2 Legacy (Classic):

Q: How will I receive my d2 items?

A: You will receive a mule account that holds your ordered items.

The login data (Accountname and password) will be e-mail to your provided e-mail address (for paypal it will be the primary e-mail address).

Once you received the mule-account details, please transfer your items as soon as possible, before the character will expire (10 days).

If you need help with the transfer, feel free to contact us via e-mail or livechat and we will hand over the items to you, ingame.


Q: How long will it take to receive my items?

A: Most Ladder & NON Ladder items will usually be delivered within 1 hour and 48 hours.

In some cases it might can take a bit longer, up to around 72 hours on certain items.

Also for example in case of huge order amounts, the delivery might be slightly delayed and kindly ask for your understanding.