FAQ

Security on D2ItemStore.com

1. How do you protect my personal information?

Your private information is securely saved. We never provide it to third parties!

2. Is it safe to use my credit card on D2ItemStore.com?

Yes! All data is securely saved with the payment provider and will never be disclosed to others.

Diablo 2 Resurrected Orders

1. I can't find the item I’m looking for. Can I send you a request?

Absolutely. If you don’t see what you’re looking for, you’re welcome to contact us with a custom request. Our team will review it and let you know how we can assist.

2. Are your services legit?

All of our item-related services are 100% legitimate and performed manually by real players, following normal in-game mechanics. Please ensure you collect the items we help acquire by livechat, as coordinated with our staff.

3. Within Diablo 2, items and gold disappear after some time when left on the ground.

Do not leave items on the ground! Some items can disappear in under 8 minutes. Please pick them up immediately after receiving them.

4. Are all items from D2ItemStore legit? Will they poof?

All items we assist you in acquiring are obtained through normal gameplay by real players and behave as legitimate permanent items under standard game mechanics. We only offer manual in-game services.

5. How do I place an order on your site?

• Choose the service for the item you want us to help you acquire.
• Press 'Add to Cart' and select your Realm/Core and Game Mode.
• Proceed with Express Checkout or the standard checkout process.

6. How can I check my order status?

You can track your order status by contacting us through Live Chat.

7. What should I do if the Live Chat is offline?

If you can’t reach us through Live Chat, simply send us an email.

8. The Live Chat is online, but no one is answering me.

If you don’t receive a reply within 5 minutes, we might be experiencing high traffic. Please wait a little longer or send us an email, and we’ll get back to you as soon as possible.

Leveling Service

1. Can I use my character while you are leveling?

Yes. You will play your own character at all times. During the leveling process, you’ll be guided to follow and play alongside an experienced player who assists you in progressing efficiently.
To avoid delays, please follow the instructions provided by our staff during the service.

2. How do you level up my character?

Leveling assistance is provided by skilled players who join you in-game and help you progress faster through normal gameplay. You remain in full control of your account and character at all times.

We never log into customer accounts. All progress is achieved through standard in-game mechanics, ensuring a safe and compliant experience.

Payments

1. Which payment methods does D2ItemStore accept?

We accept Solana, Bitcoin and credit cards. Please ensure your personal information is accurate and up to date. Otherwise, your order may be rejected by the site or payment provider.

2. Do you accept Credit Cards?

Yes, we accept Credit Card payments with safe payment methods.

3. Can I send cash payments to you?

We’re sorry, but we cannot accept cash payments.

4. Can I use Visa or American Express Gift Cards?

Please note that you need to register your gift card online before using it.

5. How can I pay with my credit card without a payment account?

At checkout, select your desired payment method and follow the steps to enter your details.

6. My Credit Card cannot be used. Payment Error.

If this happens, please double-check your details or contact your card-issuing bank for assistance.

Delivery

1. What kind of delivery methods do you offer?

We exclusively deliver via secure Face-to-Face trades on Computer (PC), Xbox, and Nintendo Switch. As soon as you receive our notification by email that your order is ready, contact us through Live Chat to initiate the transfer.

2. How long do I need to wait to get the items I requested?

Order completition usually takes a few hours up to 24 hours. As explained on our Delivery page. We will keep you informed, or you can contact us at any time for updates on your order status.

3. I’ve been waiting more than 24 hours and haven’t received my service.

Please contact us via Live Chat, and we’ll check your order status as soon as possible.

⏳ If your order takes longer than 24 hours to complete, you’ll automatically receive an extra bonus as a thank-you for your patience. as outlined on our bonus page.

4. Can you help me transfer items in-game?

Yes. When you’re online, contact us via Live Chat or email, and one of our experienced players will assist you with an in-game item transfer using standard game mechanics.

5. The item I requested doesn’t match the picture you showed.

Please note that all pictures (screenshots) are for illustration purposes only and may show an example of the item. The exact item stats and details for your request are listed in the product description and are what we follow when providing in-game assistance.

Technical Problems

1. I cannot add items to the cart or complete checkout.

If you’re having trouble adding the items you wish us to help you acquire to the cart or completing the checkout process, this might be due to website maintenance or a technical issue. Please contact us via Live Chat or email for assistance, and we’ll help resolve the issue promptly.

2. Diablo 2 does not run on Windows Vista. Troubleshooting.

Windows Vista has known compatibility issues with Diablo 2 Legacy. Please set the compatibility mode to Windows XP SP2. For further assistance, contact us.

Others

1. Can I work for D2ItemStore?

Currently, we are not hiring. However, you can always send us an email, and we’ll consider your application.

2. Do you buy or trade items?

We’re sorry, but we do not engage in buying or trading items. Our focus is solely on providing professional in-game services to help you achieve your goals.

3. Am I getting discounts or bonuses for bigger orders?

Yes! The higher your single order amount, the more bonuses you will receive.

4. Do you offer Legacy (Diablo 2 Classic / D2 LoD Expansion) item services?

We currently provide Diablo 2 Resurrected services only. If you need help acquiring items from Legacy (Diablo 2 Classic / Lord of Destruction Expansion), please contact us via Live Chat to confirm availability.

⚠️ Legacy Item Services (Classic / D2 LoD) require Live Chat approval.

5. I have lost the password to my user account. How can I log in?

Visit https://account.d2itemstore.com to reset your password.